Telepresence Skills: Best Practices for Communicating on Camera
A health care practitioner’s bedside manner is crucial in building a positive patient-provider relationship. There is a difference between communicating with a patient in-person and communicating virtually. In telemedicine, virtual bedside manner can be called screenside manner or webside manner. For this course, we will refer to it as telepresence. Telepresence is the ability for the health care practitioner to create an environment to build positive patient-provider rapport and create a meaningful encounter through valuable patient-provider virtual interactions. This course will outline important factors that lead to a positive patient-provider relationship such as environment, verbal and non-verbal communication considerations in preparation, introductions, setting expectations, recognition and follow up of a virtual visit.
This stand-alone telepresence course assumes the learner has existing infrastructure to support their compliance with telehealth regulatory, legal, security, quality, licensing, credentialing, reimbursement and ethical considerations. We strongly encourage you to take the entire CORE Concepts of Telehealth Certificate Program to obtain all of the information necessary for best practices in telehealth.
If you have taken the CORE Concepts in Telehealth Certificate Program, you received this content within the telepresence skills module.
Who should complete this course?
Training for individuals: Health care students and professionals interested in or currently practicing telehealth including physicians, advanced practice providers, pharmacists, nurses, social workers, health care administration and information technology.
Training for groups: Health care organizations and educational institutions can train as a team and save.
Prerequisites: There are no prerequisites required.
- Online, self-paced program offering flexibility to the learner
- Interactive, engaging content, examples and useful resources
Estimated completion time: 30 – 60 minutes
Continuing Education Credits
CME Accreditation: Avera is accredited by the ACCME to provide continuing medical education for physicians. Avera designates this educational activity for a maximum of 0.75 AMA PRA Category 1 Credits(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.
NCPD Accreditation: Avera Health is an approved provider of nursing continuing professional development by the Alabama State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. A total of 0.75 contact hours can be received upon completion of this education activity. Completion of the entire educational activity is required to receive contact hours.
Social Work Accreditation: Avera Health Provider #1029 is an approved provider of continuing education by the South Dakota Board of Social Work Examiners. Social Workers will receive 0.75 continuing education clock hours for participating in this course.
Policy on Disclosure
Continuing Education credits have been approved for this event. Due to the regulations required for CE credits all conflict of interest that the presenter(s) or planning committee members have needs to be fully disclosed to participants. In observance to this requirement we are providing the following disclosure information: There is nothing to disclose. Enduring Material approved from 10/01/2020 to 10/31/2021. This course content was reviewed on 9/24/2020.