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FAQ

Frequently Asked Questions

What is the American Board of Telehealth?

What is the American Board of Telehealth?

The American Board of Telehealth promotes a gold standard for professionals and paraprofessionals to learn best practices for implementing and using telemedicine across the care continuum.

What are the American Board of Telehealth initiatives?

What are the American Board of Telehealth initiatives?

Our goal is to weave telemedicine into the fabric of health care delivery across the country as a vital tool in promoting access to quality care no matter where you are. Our three overarching initiatives are education and training, standards of virtual care delivery, and telehealth integration.

Who are the board members?

Who are the board members?

The board members include a representation of telehealth experts from across the care continuum.

Why complete the certificate program?

Why complete the certificate program?

The American Board of Telehealth’s CORE — Clinical, Operational, Regulatory and Ethics — Concepts in Telehealth Certificate provides a comprehensive program to envelope the learner in vital aspects of telemedicine implementation and delivery across a broad spectrum of service areas. The CORE Concepts in Telehealth Certificate Program is launched in sequence with the publication of validated telehealth competency development with Harvard Medical School. The curriculum includes 7 online modules taking the learner through interactive, engaging content and case scenarios while still offering the flexibility of completing the course at the learner’s pace and time.

How do I access training for the certificate?

How do I access training for the certificate?

You can access the training via our learning platform.

Does the certificate expire?

Does the certificate expire?

Yes, the certificate will expire after 2 years.

Do I get continuing education credits for completing the certificate program?

Do I get continuing education credits for completing the certificate program?

Yes. See the certificate program registration page for more continuing education credit information, including the types and amount of credit available.

How much is the certificate program?

How much is the certificate program?

$400

Are there prerequisite requirements before I can complete the certificate program?

Are there prerequisite requirements before I can complete the certificate program?

No, there are no prerequisite requirements to take the certificate course.

What if I lose my certificate?

What if I lose my certificate?

A certificate with continuing education hours will be available after the completion of the course. You can log into the learning platform and reprint your certificate at any time.

You will be mailed a certificate indicating completion of the CORE Concepts in Telehealth Certificate Program. If you lose the mailed certificate or would like another copy, a written request via email will need to be sent to amerboardtelehealth@avera.org. There is a $150 fee for a replacement certificate.

Where is my receipt for payment of the certificate program fee?

Where is my receipt for payment of the certificate program fee?

Upon registration, you will automatically receive an email receipt. A receipt can be reprinted at any time on the learning platform by logging in, clicking My CE and clicking Registration & Receipts.

What is the cancellation policy?

What is the cancellation policy?

Cancellation Policy:

  • Live course: A refund will be given less a 10% cancellation fee upon written request to amerboardtelehealth@avera.org a minimum of 30 days before an activity. Refunds are issued in the same form as initial payment. Following this date, no refunds will be given.
  • Online course: A refund will be given less a 10% cancellation fee upon written request to amerboardtelehealth@avera.org only if course materials have NOT been viewed. Refunds are issued in the same form as initial payment. If an online course has been started, no refunds will be given.

How do I change my password for the learning platform?

How do I change my password for the learning platform?

Log into the learning platform, click My CE and click Profile. The Reset My Password button is at the top of the page.

How do I update my mailing address/email address for the learning platform?

How do I update my mailing address/email address for the learning platform?

Log into the learning platform, click My CE and update profile information as needed and click ‘submit’.

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